With the rising importance of technology in our daily lives and in the transformation of governmental operations and service delivery, the idea of “IT-led service innovation” must be abandoned.
http://www.brookings.edu/blogs/techtank/posts/2016/02/12-it-led-service-innovation-ho-edinger
I-BRIDGE's blog (Link Campus University's Research Centre on Global Affairs) - editor, Marco Emanuele - Critical thinking, complexity, international relations (Twitter, @Glob_Eye - Facebook, https://www.facebook.com/marco.emanuele.50)
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