How can cognitive computing improve public services? (Kevin C. Desouza, Rashmi Krishnamurthy, Brookings)

Just about every major technology player is investing serious financial and human capital in pursuit of advances in cognitive computing. The National Science and Technology Committee on Technology released a much-anticipated report on how to prepare for the future where we have mature artificial intelligence systems. The report, Preparing for the Future of Artificial Intelligence, outlines specific implications that artificial intelligence will have when it comes to transforming our society and outlines twenty-three recommendations for federal agencies to consider.

https://www.brookings.edu/blog/techtank/2016/10/13/how-can-cognitive-computing-improve-public-services/

Which topics do presidential candidates discuss on Facebook? (Kevin C. Desouza, Saud Alashri, Vikash Bajaj, Srinivasa Srivatsav Kandala, Brookings)

In our previous post, we discussed social media use of 2016 presidential candidates. We tracked the candidates’ usage of Facebook to understand how candidates interact with the public and any difference those interactions make in election outcomes

http://www.brookings.edu/blogs/techtank/posts/2016/05/19-presidential-campaign-topics-desouza-alashri-bajaj-kandala

Modernizing public sector IT management (Kevin C. Desouza, Gregory Dawson, Brookings)

Over the past 10 weeks we have featured 22 ideas that represent outdated practices or modes of thinking when it comes to public sector information technology (IT) management. In this closing post, we would like to draw out five salient points to move the conversation ahead.

http://www.brookings.edu/blogs/techtank/posts/2016/05/02-ideas-to-retire-epilogue-desouza-dawson

Tracking presidential campaigns on Facebook (Kevin C. Desouza, Saud Alashri, Vikash Bajaj, Srinivasa Srivatsav Kandala, Brookings)

We are in the midst of one of the most interesting and dynamic elections in recent times. The former and current presidential candidates have used a number of social media platforms to attract votes. Jeb Bush and Hillary Clinton have used Instagram and Snapchat to connect to voters, while Donald Trump and Bernie Sanders use Twitter to deliver their messages. Likewise, the public uses social media to reflect their immediate reaction to their candidates through memes, hashtags, ‘likes’, and retweets. According to research firm Borrell Associates, political spending in 2016 will reach a record of high of $11.4 billion with about $1 billion going to digital media; a 5,000 percent increase from the $22.25 million spent in 2008. Given the rapid growth in social media use in elections, we have very little understanding of how candidates interact with the public and what difference this makes in the outcome of the election.

http://www.brookings.edu/blogs/techtank/posts/2016/04/13-voter-campaign-interaction-facebook-alashri-bajaj-desouza-kandala

Idea to retire: Hoping for the best with IT outsourcing (Kevin C. Desouza, Brookings)

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TechTank looks ahead to 2016 (Stuart N. Brotman, Kevin C. Desouza, Niam Yaraghi, Brookings)

http://www.brookings.edu/blogs/techtank/posts/2016/01/19-top-science-technology-policy-issues-2016