If improving government services is such a good idea, why aren't elected officials doing it? (Donald F. Kettl, Brookings)

Fans of service delivery are convinced that delivery is truly the core of governance in the 21st century—and that the delivery unit is an organizational mechanism that governments ought to adopt. But if it’s such a good idea, why don’t more people care—especially elected officials? And if people can be convinced to care, what will it take to make more things happen more effectively?

Continue reading here ...